Consumer T&Cs

Important Note

As well as reading the following Customer Terms to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual seller ("Seller”) on their WeFarmShop home or product pages before making any order.

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Acceptance of terms

These provisions (including the Privacy Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the WeFarmShop website (the “Site”) or our mobile application service (the “App”) (together the "Service"), whether as a guest or registered user ("Customer Terms").

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We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.

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1. Definitions 

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In these Customer Terms, the following words will have the following meanings only and will not affect the interpretation or construction of the Customer Terms:

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Customer Terms means the terms and conditions relating to a Customer set out here;

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Seller means a person whose application to the Site has been accepted by us, and who sells its Products through the Site

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Service means the Site and the App, as further described in these Conditions;

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Site means the online marketplace we provide on our mobile application service and/or at https://www.WeFarmShop.com or such other worldwide web address that we in our sole discretion select as a replacement to facilitate the the provision of the Service. 

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2. About us

The Services are operated by Collabrador Limited ("we"). We are registered in England and Wales under company number 14721203 and with our registered office address at Weir Farmhouse, The Weir, Uffcott, SN4 9NE.

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3. Accessing our Service

Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

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From time to time, we may restrict access to any or all of the Services, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

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If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

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It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.

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4. Use of the App

 

(a) We grant you the right to use the App only for your personal use on an iOS or Android product that you own or control. You may not:

(a) modify, copy, publish, license, sell or otherwise commercialise the App or any information or software associated with it;

(b) rent, lease or otherwise transfer rights to the App; or

(c) use the App in any way that could impair our Site or Service in any way or interfere with any party’s use or enjoyment of our Site or Service.

 

(b) Neither we nor any of our licensors or service providers has any obligation to provide any maintenance and support services with respect to the App or any other part of the Service.

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(c) In using the App through an iOS or Android product, you confirm that you have agreed to the applicable terms and conditions relating to such use.

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If you breach any of these Customer Terms, your right to use the Site and/or Service will cease immediately and you must, at our option, return and/or destroy any copies of the content you have made.

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5. Intellectual property rights

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We own, or are the licensee to, all right, title and interest in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the App or any other part of the Service.

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You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.

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We respect the intellectual property rights of others and we ask our Sellers to do the same. If you are aware that any of your intellectual property rights have been infringed on the Site, please contact us here to report the concern.

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6. Description of WeFarmShop's service

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Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and that Seller and such contract shall compromise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.

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You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.

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We cannot give any undertaking, that goods and/or services you purchase from Sellers through the Site will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Seller. Where you order goods and/or services through the Site we may disclose your customer information related to that transaction to the relevant Seller.

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We do not review or control, and are not responsible in any way for, listings provided by Sellers and at no time do we possess any items offered for sale by Sellers through the Site.

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7. Disclaimer of Warranties and limitation of liability

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(a)To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the Service.

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(b) The Site and App are provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

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(c) You download and use the App at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the download or use of the App.

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(d) Neither we nor our licensors are liable to you or any user for any use or misuse of the App. Such limitation:

(a) includes direct damages, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised of the possibility of such damages);

(b) includes indirect, incidental, consequential, special, exemplary and punitive damages, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised of the possibility of such damages);

(c) applies whether damages arise from use or misuse of and reliance on this App, from inability to use the App, or from the interruption, suspension or termination of the App (including any damages incurred by third parties).

 

(e) Nothing in these Customer Terms shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

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8. How contracts are formed between you and Sellers

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Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page.

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No order shall be deemed to be accepted by the Seller until we (acting as the commercial agent of the Seller) issue an email acknowledgement of order. The contract between you and a Seller will relate only to those goods and/or services notified in the email acknowledgement of order.

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9. Payments

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Purchases for goods and/or services you make with Sellers may only be paid for using the payment methods we make available from time to time. In accepting or otherwise processing your payments related to the purchase of items from sellers, we act in the capacity as commercial agent of the Seller. In respect of all payment methods, the Seller acknowledges and agrees that the valid payment by you to us for the purchase of item(s) between you and the Seller will satisfy your obligation to pay the Seller for the relevant item(s) and consequently, any debt obligations owed by you to the Seller for the purchase of such items shall be extinguished at that time. You acknowledge that these Customer Terms, and/or any transaction made by you via WeFarmShop.com, do not create or imply any partnership, joint venture or trust relationship between us, you and/or the Seller. The Seller further agrees that it will not seek recourse (legal or otherwise) against you for payment of items if you have validly paid us. All prices shall be shown in pounds sterling and payable in that currency.  Delivery charges will vary depending on the destination to choose to have the item delivered. All prices shown on the Site are inclusive of VAT or other sales taxes due in the United Kingdom. 

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Add details of when cash is reserved, when final amounts are calculated and when final payment is taken and made to the producer

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10. Payments process - group orders

Group orders may involve a number of transactions over a number of days. As the transactions are processed, and the total order value increases, discounts including free delivery may become applicable that were not applicable when earlier orders were placed. In this context:

• Every member of the group that joins an order will pay the same share of a delivery charge. 

• Discounts obtained in a group order will apply to all members participating in that order. 

• When you pay for your part of a group order, we will reserve that amount with your bank and the amount will show as pending on your bank statement until the order has completed.​

• When the order has completed (see section 12 below), your final payment will adjust to take account of any discounts, including free delivery, that became applicable after you paid for your part of the order. 

• In the event that the producer adjusts the order to reflect items are out of stock and as a result free delivery and/ or discounts are no longer applicable, your final payment will adjust accordingly. ​

 

11. Refusal of transaction

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We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

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12. Delivery arrangements

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The Order overview for each order (accessible in the My orders tab in the App) will contain details of who you have ordered from, whether the order is a Pick up or a Delivery and if it is a delivery, the delivery address and any delivery charges that may apply. 

 

Where more than one Consumer has acted together in a group order, a single delivery address will be required for the fulfilment of the order. Neither WeFarmShop nor the Seller will be responsible in any way for the delivery of items to an address other than the one selected on the App. 

 

The delivery costs for each Seller vary according to the delivery methods they offer.  

 

An order will be deemed to have completed when:

• For a pick up, you have been notified that the order is ready for collection

• For a delivery, when the order has been delivered

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13. Returns

Due to the perishable nature of the products sold through WeFarmShop,  Producers are unable to accept returns or exchanges unless it is due to damage. In the unlikely event that your product arrives damaged, please take a photo and send it to info@wefarmshop.com and we will pass it onto the Producer for resolution. 

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14. Links

You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We expressly reserve the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.

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Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.

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The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.

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15. Uploading material to the Site

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Uploaded material must not:

(i) be defamatory of any person;

(ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory;

(iii) infringe any copyright, database right or trade mark of any other person;

(iv) be likely to deceive any person;

(v) promote any illegal activity;

(vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or

(vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

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Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.

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16. Viruses, hacking and other offences

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You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

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By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

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17. Waiver

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If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

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18. Severability

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If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

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19. Entire agreement

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These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.

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20. Force majeure

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Where we or a Seller are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.

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21. Rights of Third Parties

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No provision of these Customer Terms shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor of either Collabrador Limited or the Seller) under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Nothing in this clause excludes the rights of Collabrador Limited when acting as commercial agent of any Seller.

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22. Law and jurisdiction

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Contracts for the purchase of goods or services through our Site or the App shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.

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23. Feedback and Complaints

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General comments about the Site are welcome, please contact us. Complaints about a specific Seller, goods or services must be directed to the Seller concerned through the contact details provided on the order confirmation email that you receive for resolution directly with them. 

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24. Other applicable terms and conditions

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Additional terms and conditions may apply to certain of our products and services. These products and services, and the terms and conditions which apply to them, are set out below.

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Promotional code terms and conditions

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By using a promotional code you will be deemed to have read and understood these terms and conditions and agree to be bound by them.

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The terms and conditions on the Site shall apply to promotional codes. If and to the extent there is a conflict or inconsistency between the terms and conditions of the Site and these promotional code terms and conditions, the promotional code terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in the Site terms and conditions shall also apply to these promotional code terms and conditions.

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WeFarmShop promotional codes can only be used on WeFarmShop and towards the purchase of items currently featured on our Site, excluding delivery charges.

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Promotional codes are an arrangement between you and us, and not between you and the Seller. Promotional codes cannot be used on the individual websites of any Sellers on the Site.

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Promotional codes cannot be used in conjunction with any other offer on the Site, including (but not limited to) any other WeFarmShop promotional code, in the same transaction, or for the purchase of Gift Cards.

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The discount associated with a promotional code is applied to your entire basket, excluding any delivery charges. Promotional codes are a combination of letters and numbers and should be entered on the payment page during checkout for the discount to apply.

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Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached. Specific terms and conditions for each promotional code setting out any such limits can either be found in the communication you received with the code itself or on the specific promotional code terms and conditions page via the Site (eg, via an on-site banner).

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WeFarmShop reserves the right to suspend, change or cancel any promotional code, at any time, in the event of circumstances arising which make it necessary to do so. We may update these terms from time to time and reserves the right to add additional terms and conditions for specific promotional codes as and where necessary. You should review the promotional code terms and conditions periodically for changes.

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Promotional codes have no cash value, cannot be transferred and cannot be forwarded or reassigned.

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Any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid towards the final basket price.

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These promotional codes are provided and operated by Collabrador Limited, Weir Farmhouse, The Weir, Uffcott, SN4 9NE with Company Number 14721203.

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New Seller Promotion terms and conditions

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WeFarmShop may from time to time introduce promotions relating to new Sellers, and/or the products of those new Sellers, on the Site

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WeFarmShop reserves the right to amend or suspend any new Seller promotion at any time, at its discretion.

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